Terms & conditions

1. General Terms & Services
  • Acceptance of Terms: Stating that the user agrees to the terms by using the site.
  • Eligibility: Confirming the user is of legal age (usually 18+).
  • Limitation of Liability: Clearly defining the limits of the company’s financial and legal responsibility.
  • Governing Law: Specifying the jurisdiction (e.g., England and Wales).
2. Health & Medical Disclaimers
  • Non-Diagnostic Service: This is the most crucial section. It must explicitly state that your service does not provide a medical diagnosis, and that results are for informational/wellness purposes only.
  • Advice Disclaimer: Stating that the site content (blogs, recommendations) is not a substitute for professional medical advice.
  • Consultation: Recommending the user discuss their results with a qualified healthcare professional.
3. Order, Payment, & Shipping
  • Pricing & Payment: Details on acceptance of payment, currency, and pricing changes.
  • Shipping & Risk of Loss: When the risk of product loss transfers to the customer.
  • Refunds & Returns (Kits): Clear policies on when a customer can cancel an order or request a refund for the physical kit.